Meet Our Staff

Patricia Ownbey
Office Manager

I joined Dr. Lorch and his team in 2014. Since then my job has evolved from front desk to Office Manager/Insurance Coordinator. I love my job and my coworkers! It is an honor to work with a team that truly cares about their patients!.  I work with patients daily to help them understand their insurance and how to maximize their benefits as well as their payment goals.

I am married to my best friend. We are blessed with 2 amazing children, a daughter-in-law, a son-in-law and 2 grandchildren. I love spending time with family, being involved with my church, babysitting my grandchildren and taking long road trips with my husband.


 
 
 
 

Kim profoundly thanks God for the opportunities she has been given throughout her educational and professional journey. Outside of work, you will find Kim enjoying outdoor activities and spending time with her family. 


 
 
 
 
 

Heather
Scheduling Coordinator

I was born in Palm Harbor FL, and moved to Maggie Valley early in my childhood. I am married to my husband Jesse, a Brevard native.  We have two sons, Brayton and Kipton. We love spending time at the ball fields or gyms, watching our children play. I love to help people and I am eager to assist patients with any questions they may have. 


 
 
 
 
 
 

Pam
Scheduling Coordinator

Pam’s bio will be available soon.

 

 
 
 
 
 

Maxine Galloway, CDA
Clinical Manager

I have been working as an assistant for 27 years. During all the years the patents have become friends and extended family that I look forward to seeing at each visit.  I have been married for 37 years to my wonderful husband, Kelley. We have one son, Mason who is a Graduate of Clemson University with an Industrial Engineering degree.  My husband and I love to hike, bike and Jeep Ride with friends.


 
 
 
 
 
 

Erin Smela, CDA

My love for adventure and outdoors brought my husband Trevor and I to the mountains. We made Brevard our home in 2018 when we moved from Petoskey, MI.  We spend the majority of our time with our dog Jetta. My husband and I are either biking, hiking or just hanging with friends.  I have been a dental assistant since March, 2005. I began working with Dr. Lorch in March, 2018.  My goal is to make you, the patient, feel as comfortable as possible in otherwise an uncomfortable situation.  I look forward to helping you “keep smiling.”


 
 
 
 
 
 

Valorie Herzog, CDA

Born and raised in the beautiful mountains of Brevard, NC, I earned my Associates Degree in Science at Blue Ridge Community College and graduated with honors from AB-Tech’s Dental Assisting program. I am married to my wonderful husband Josh and have three children – Mya, kaylee and Joshua Jr.  I enjoy making people laugh, playing spades and going to the lake to camp with my family.  My goal with every patient is to communicate the importance of oral health; to help each patient find their smile again. 


 
 
 
 
 
 


Anna Phillips, RDH

I love being a dental hygienist because I love getting to know people. I love being able to make a difference in their health as well. 

I received my Associates in Applied Science degree from Tri-County Technical College and my Dental Hygiene degree from Greenville Technical College. I have been married to my wonderful husband Mack Phillips for two and a half years and reside in Hendersonville, NC with our sweet black cat- “Night”.  In my spare time I enjoy spending time with my family and working on our new house.